You will be working in a fast-paced environment, with a team of professionals that are working with the latest tools to create sophisticated web-based applications in the health care environment. If web applications and Web 2.0 are your passion, and if you have proven experience building state-of-the-art web applications in a Microsoft environment, then you are the person we are looking for. Experience in healthcare and HL7 are definite advantages. Hours of Work: Monday – Friday, 37.5 hours per week Location: Excelleris Technologies Inc. 201-4445 Lougheed Highway, Burnaby V5C 0E4 Essential Skills Preference will be given to applicants with the following experience: To Apply: Interested candidates are invited to email their resume to schaudhary@excelleris.com Ms. Shirley Chaudhary Excelleris Technologies Inc. 201-4445 Lougheed Highway Burnaby, BC V5C 0E4
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Software Engineer
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Thoughts on the ImagineNation Challenges and Innovation in Health Care
Excelleris was recently awarded first place in the Canada Health Infoway ImagineNation Challenge in the category of Patient Access to Information. The awards were announced on 27-May-13 at the eHealth 2013 conference in Ottawa and presented to organizations that seek to inspire, provoke, and promote innovation in health and health care. We were of course delighted to place first in our category (competitive souls work here!), and we will of course participate in any future Challenges that Infoway sponsors. The team at Infoway does a great job of supporting the organizations that enter, and it is a great way to increase awareness of the many innovations that are emerging in the Health Care Industry. Health Care is never dull – anyone who has worked in this industry will tell you that. People will also tell you how schizophrenic the industry is. On one hand great technical advancements are made in Health Care practically daily. Map the Human Genome? Done! Turn HIV into a chronic disease instead of a death sentence? Done! On the other hand, technologies that are currently taken for granted in other industries, i.e. access to your own personal information, the means of playing an active role, are groundbreaking in Health Care. Why is that? It may be simply that the average person is still content to be a passive participant in their Health Care. A good doctor and the public pay model still makes it possible for most of us to remain comfortably passive. If you get sick or injured you’ll probably get fixed up and wait time horror stories notwithstanding, you’ll get fixed up in pretty decent time really. Being passive however, means you’re missing opportunities to avoid getting sick (and […]
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Available Health Care Information for EMR Vendors and Providers in B.C.
We’ve put together a helpful chart for health care providers and EMR vendors showing all the types of health care information available electronically from labs in B.C. Not only does the chart include health care information available from these content sources now, but also when new information is planned for release. To learn about integrating health care information with your EMR, please contact us. Our team can help you find the best solution for accessing electronic lab information.
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Do you really need to print that? Why Health Care should take a page from the Travel industry
When it comes to being green, Health Care, and supporting service organizations to the Health Care Industry, need to take a page from the Travel Industry. Travelling serves as an excellent reminder to be conscious of environmental issues and consumption in general. The amount of trash generated in one cross-Canada flight alone is disturbing, even though airlines are making concerted and very visible efforts to reduce the amount of waste they generate. Hotels have gotten the message as well, and you can’t get on the elevator without reading the hotel environmental policy and to please reuse your towels and linens. The cynics amongst us like to think that this is all just “green” marketing. The optimists say “So what?” If marketing is what it takes to make us think about this issue, then so be it. Hospitals, like hotels are actively trying to address this issue and are seeking ways to balance the critical need for cleanliness with the equally critical need to help ensure our planet remains fit for habitation. But what about us – what can Excelleris do to reduce our environmental impact? Part of Excelleris’ Health Care information distribution and access service includes generating and distributing printed materials on behalf of our customers. Forests (and pine beetles) should fear Health Care. Our strategies to reduce the impact of just this one area of our business include investigating alternative fiber paper and working with our equipment suppliers to determine the tolerance for post consumer content papers. We also provide feedback to our customers regarding their utilization of paper. Not unlike the horror of watching those big bags of trash get hauled out of the airplane, our customers are horrified to realize exactly how […]
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Client Support Administrator (my ehealth) – French Speaking
Reports to: the Client & Customer Support Manager. My eHealth provides secure consumer access to health care information, tools and resources to promote better health and wellness. Reporting to the Client & Customer Support Manager, the Client Support Administrator is responsible for providing help desk support to users of my eHealth. This role will work closely with the Client Support team to ensure all user inquiries are handled promptly in a courteous and professional manner to promote a positive customer service experience. Duties and Responsibilities Provide user support via phone and email Answer general inquiries regarding my ehealth Troubleshoot all registration failures Provide assistance with locating missing laboratory reports Validate all PIN requests to ensure information is accurate and to minimize delays for user registration Liaise with laboratory and supported Health authorities with updating registrant’s demographic information Respond to online user feedback and comments Competencies, Skills and Requirements Excellent customer relation skills, both verbal and written, to promote first call resolution. Must demonstrate patience and professionalism when dealing with challenging situations. Familiarity of various operating systems, computer applications, browsers is required. Proficient working knowledge of MS Word, Excel, and Outlook. Ability to quickly grasp concepts and processes. Strong ability of multitasking and prioritizing work. Highly motivated and self-directed with the ability to work well under pressure. Ability to work effectively on own and with others. Previous experience in a health care environment is preferred. Must be fluent in French, both written and conversational. Job Requirements Hours of work: Monday – Friday, 37.5 hours per week and currently 8am-4pm, however subject to change. Applicants will need to be flexible with the possibility of rotating shifts. Location: 201-4445 Lougheed Highway, Burnaby V5C 0E4 To Apply: Interested candidates […]
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Client Support Administrator
Job Summary: Reporting to Client Support Supervisor, the Client Support Administrator is responsible for providing help desk support to users of Launchpad. This role will work closely with the Client Support team to ensure all user inquiries are handled promptly in a courteous and professional manner to promote a positive customer service experience. Hours of Work: Monday – Friday, 37.5 hours per week Must be flexible with working rotating shifts On call rotation and weekend coverage is required Location: Excelleris Technologies Inc. 201-4445 Lougheed Highway, Burnaby V5C 0E4 Excelleris Technologies delivers health care information distribution and access services, comprising distribution of laboratory, health records and medical imaging content to providers and patients. Launchpad distributes diagnostic data to providers through a consistent interface, maintaining complete, longitudinal patient records for better informed decision making. Answer and respond to incoming calls from clients and provide level 1 support. Document and maintain record of problem resolution. Facilitate new implementations by mapping new clients, setting up security identification and co-ordinate implementations with the implementation team. Provide registration and support for global access clients and ensure documentation is complete. Prepare and maintain documentation related to physician office/global access training education and support. Work closely with the client implementation team to ensure smooth registration of a new client. Update and maintain client contact information. In addition to understanding the work-flow of a regular physician/clinic practice, a good working knowledge/understanding of Electronic Medical Record (EMR) systems is advantageous. Requirements and skills: Excellent customer relations skills, with the proven ability to quickly grasp concepts and processes. Medical Office Assistant or Medical Laboratory Assistant certificate preferred, coupled with demonstrated IT skills. Minimum 5 years related experience in health care industry is preferred. A good working […]
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Electronic Information Distribution: the “New Normal”
Recently, Canada Post announced that they were planning to increase postage rates as well as phase out urban delivery. This announcement earned the organization more than a few days in the news, but it highlighted an absolute fact: the vast majority of people have already accepted electronic information distribution as the “new normal”. It makes a lot of sense. It is ecologically responsible, it is extremely cost effective, and it is fast and convenient. Excelleris is, of course, in the business of Health Care information distribution. Most of the information we distribute goes electronically to recipients that have already embraced the “new normal” but a subset still gets printed and distributed in the old fashioned, VERY EXPENSIVE way. This is a great pity, considering the financial pressure on Health Care as an industry overall. Really – there are better ways for Health Care to spend money than on antiquated information distribution methods. For our part, we are absolutely committed to converting the Health Care industry to electronic information distribution, so that Health Care realizes the benefits and cost savings of this approach. We actively engage information recipients that are still on print and strongly encourage them to make the switch to electronic. But you, a casual reader of this blog, can also do your part. The next time you go to see your Doctor, ask them this: “Do you have an Electronic Medical Record (EMR) application and do you receive health care information from hospitals and laboratories electronically?” If the answer is NO, then ask why not.
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Changes to Island Health outpatient laboratory requisition
Note: This memorandum has been sent to all Vancouver Island Clinics and Community Physicians. Date: June 30, 2014 From: Scott McCarten Manager– Standards, Process Improvement & Quality for Island Health Laboratory Medicine, Pathology & Medical Genetics The British Columbia Medical Association (BCMA) and the Medical Services Commission (MSC) have jointly mandated further changes to the Standard Outpatient Laboratory Requisition (SOPLR) effective June 30th, 2014. In order to accommodate the mandated changes, the Island Health Laboratories requisition has been updated. Please note that any new orders for Island Health outpatient laboratory requisitions will be filled with this new requisition, which includes the changes outlined below. Please note that you can continue to order Island Health requisitions from your current supplier. If you would like to start ordering requisitions from Island Health, they are available from Island Health Print Services as per below: Please use the attached order form when placing orders for requisitions. New Requisition Order Form The following pages include a copy of the requisition front page with outlined changes, and a written summary of those changes. View Summary of Outlined Changes to the Requisition Form Note: The front of the requisition has the MSP specified content (with the exception of the header and the colour) and the back of the requisition has information that is specific to Island Health.
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Pap Test Results & Reminders to be distributed via Excelleris to providers in BC & Yukon
June 25th, 2014 Note: This bulletin has been sent to all Pap test providers in British Columbia and the Yukon. In early July 2014, Pap test providers across British Columbia and the Yukon will be able to access Pap test results and reminder letters through Excelleris. What you need to know Pap test results and reminder letters will be distributed in the same manner that your other Lower Mainland Laboratory reports are received. If your reports are received via Excelleris hardcopy (through Meditran), fax, or Excelleris LaunchPad, you will now receive your Pap test results and Pap test reminder letters in the same way. Results sent to physician EMRs will be in a PDF format at this time, although they may come via hardcopy/fax print while Excelleris works with EMR vendors to validate that EMRs can receive/process the new content. Please note that Pap test results and reminders will not be available for patients on my ehealth at this time. If you are not receiving your laboratory reports via Excelleris LaunchPad or physician EMR, this is an excellent time to make the transition and receive your reports electronically. To register for this free service please contact Excelleris Customer Support at 1-866-728-4777 or support@excelleris.com. For more information If you have any questions about Excelleris report delivery/distribution please contact Excelleris Customer Support at 1-866-728-4777 or support@excelleris.com. All other questions about this initiative can be sent to Lisa Emberson Lower Mainland Laboratories Project Manager at lisa.emberson@fraserhealth.ca.
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Reminder of the Importance of Secure Transfer of Medical Records
A recent article titled “Health records faxed to business by mistake” by Canadian Healthcare Technology points out the practical importance of safe and secure transfer of medical records: “Despite repeated alerts to Alberta Health Services, a Calgary business continues to receive private health information via fax. Scott Chisolm says his office fax machine has been receiving the sensitive records since 2008.” You can read the full article here. These types of mistakes not only violate patient privacy rights but can have tragic consequences if, for example, an important lab test is lost in transport between the lab and doctor’s office. At Excelleris, we aim to promote the safe and secure transfer of medical records. If you’re a medical provider, learn about how our Launchpad product can support you in providing the best care for your patients, through secure electronic delivery of diagnostic data.
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Clinical Systems Analyst
Excelleris, a leading Health Care Information Distribution and Access service provider in British Columbia is seeking a Clinical Systems Analyst, effective immediately. Reporting to the Product Manager, the primary function of the person in this role is to conduct quality assurance activities against our service offerings. Duties & Responsibilities: Develops, maintains and executes Test Plans/Scenarios complete with supporting Test Data Sets in accordance with Excelleris privacy and security protocols. Documents Test Plan/Scenario execution outcomes, interacting with developers and other resources to isolate and remediate defects in a timely manner. Coordinates test execution with affected stakeholders, i.e. Excelleris’ development resources, clients, third party vendors. Maintains a detailed knowledge of the HL7 health informatics interoperability standard. Participates in the ongoing development and evolution of Excelleris’ service offering, consulting with clinicians, medical directors and maintaining current knowledge of laboratory procedures to be conversant with clinical issues relating to the development of Excelleris’ service offering. Identifies opportunities for process improvement/efficiency gains. Performs additional duties as assigned by the Product Manager. Completion of Medical Laboratory Technologist Program or Health Informatics Degree and excellent verbal and written communications skills are a must. Prior experience in software Quality Assurance is a definite asset as is knowledge of, and experience with HL7 message protocols. Excelleris offers a competitive salary and benefits program. To Apply: Interested candidates are invited to email their resume to: Katie Palmer: Human Resources Administrator Excelleris Technologies Inc. kpalmer@excelleris.com www.excelleris.com
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Software Engineer
You will be working in a fast-paced environment, with a team of professionals that are working with the latest tools to create sophisticated web-based applications in the health care environment. If web applications and Web 2.0 are your passion, and if you have proven experience building state-of-the-art web applications in a Microsoft environment, then you are the person we are looking for. Experience in healthcare and HL7 are definite advantages. Hours of Work: Monday – Friday, 37.5 hours per week Location: Excelleris Technologies Inc. 201-4445 Lougheed Highway, Burnaby V5C 0E4 Essential Skills Preference will be given to applicants with the following experience: To Apply: Interested candidates are invited to email their resume to schaudhary@excelleris.com Ms. Shirley Chaudhary Excelleris Technologies Inc. 201-4445 Lougheed Highway Burnaby, BC V5C 0E4
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Scrum Master / Development Team Lead
Job summary Excelleris is a growing and dynamic Health Care Information Distribution and Access service provider based in Burnaby, British Columbia, servicing all of Canada. Excelleris has an exciting opportunity for an experienced scrum master and development lead, who will provide the day-to-day leadership to the development team, guide the development work, and together with project managers and business analysts, bring projects to a timely completion. If you are interested working in the dynamic Software as a Service (SaaS) industry, and have the knowledge and experience to build highly scalable and available web-based solutions in a fast-paced environment, then this is the opportunity you are looking for. Reporting to the Chief Architect, you will have substantial influence and opportunity to contribute to Excelleris’ continued success. You will lead a highly skilled and professional team of software engineers in the development of innovative and complex solutions. Key Responsibilities / Duties: Facilitate scums, sprint planning, retrospectives and daily planning Champion the team, remove roadblocks and impediments to their success Coach the development team on agile practices Work with Project Managers and Business Analysts to review requirements and provide estimates and feedback Ensure appropriate documentation is in place (i.e. architecture, technical design, functional specifications) Liaise with QA and development teams to ensure appropriate unit test coverage and review test outcomes Develop .NET based web services, HTML5 applications Provide technical leadership, and collaborate with the Chief Architect to make key decisions Conduct code reviews Develop (create, maintain, debug) C#/.NET web services and applications Experience & Qualifications: Essential Excellent English oral and written communication skills are an absolute must 5+ years experience leading small and large software development teams Proven experience developing web application using C# and .NET Extensive experience with […]
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Help Desk Support Representative
Job Summary Excelleris is a health care information distribution and access service provider. Reporting to the Client and Customer Support Team Leader, the Help Desk Support Representative is responsible for providing first-level support to all users of Excelleris’ service. Delivering a positive customer service experience is paramount. This role will work closely with other cross functional departments by triaging incidents to ensure all user inquiries are handled promptly in a courteous and professional manner. Duties and Responsibilities Provide top notch customer service and assist with first-level support requests for technical assistance via phone and email Document customer interaction via ticketing system to triage incident and escalate to second-level support where required Answer general inquiries regarding Excelleris’ services Provide assistance with locating missing laboratory reports for both patients and providers Troubleshoot processes including registration and system difficulties in a methodical way Manage, monitor and update ticketing system to document solutions Work with cross functional teams to ensure all second-level support incidents are resolved in timely manner Liaise with laboratory and supported Health authorities with updating registrant/patient demographic information Respond to online user feedback and comments Review and suggest updates to department processes and procedures to promote and enhance the customer experience Identify ongoing customer difficulties, call/email correspondence trends and escalate to Team Leader where necessary Competencies, Skills and Requirements Excellent customer relation skills, both verbal and written, to promote first call resolution. Must demonstrate patience and professionalism when dealing with challenging situations. Familiarity of various operating systems, computer applications, browsers is required. Proficient working knowledge of MS Word, Excel, and Outlook. Ability to quickly grasp concepts and processes. Strong problem solving skills with the ability of multitasking and prioritizing work. Highly motivated and self-directed with the […]
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Administration Support Representative
JOB SUMMARY Excelleris is a health care information distribution and access service provider. Reporting to the Administrative Support Team Leader, the Administrative Support Representative is responsible for fulfilling requests for new user setups, account changes and updates. This role will work closely with other departments to ensure the regular upkeep of client records are completed in a timely and effective manner. DUTIES & RESPONSIBILITIES Facilitate new provider implementations and new user account requests by creating user accounts, mapping providers with the appropriate facility codes, and coordinating the creation of certificates Provide daily maintenance of provider information database from all sources, ensuring information is processed accurately and timely, maintaining SLAs Ensure provider information details are captured in a consistent format, following the departments defined process and methods Maintain regular communications with external clients to ensure provider information is in sync with all systems for report delivery Manage and track all returned mail to ensure information is captured in a timely and accurate manner to prevent future misdirected deliveries Research all returned mail/fax to identify reason for failed delivery Correct and/or update provider database as needed and notify external client contacts to ensure all provider database systems are in sync for report delivery Facilitate the timely return of undeliverable reports to the reporting facility for further follow up and action Support all incoming PharmaNet access requests including location & user account setups and communicate with Client Services Team to initiate user training Provide regular updates on progress of work tasks via department’s tracking system to ensure accurate timelines of deliverables Use appropriate judgment in upward communication regarding department tasks, turnaround times and client concerns Support print room operations by overseeing print job and prepping all outgoing mail […]
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Software Engineer
You will be working in a fast-paced environment, with a team of professionals that are working with the latest tools to create sophisticated web-based applications in the health care environment. If web applications and Web 2.0 are your passion, and if you have proven experience building state-of-the-art web applications in a Microsoft environment, then you are the person we are looking for. Experience in healthcare and HL7 are definite advantages. Hours of Work: Monday – Friday, 37.5 hours per week Location: Excelleris Technologies Inc. 201-4445 Lougheed Highway, Burnaby V5C 0E4 Essential Skills Preference will be given to applicants with the following experience: To Apply: Interested candidates are invited to email their resume to kpalmer@excelleris.com Ms. Katie Palmer Excelleris Technologies Inc. 201-4445 Lougheed Highway Burnaby, BC V5C 0E4
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LifeLabs to Make Patients’ Test Results Available Online
Toronto Star – Dan Taekema
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LifeLabs to Make Patients Test Results Available Online – The Hamilton Spectator
The Hamilton Spectator – Dan Taekema
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Excelleris Powers the LifeLabs Launch of my results™
Ontarians now have online access to their laboratory test results
LifeLabs Medical Laboratory Services (“LifeLabs”) today announced the launch of my results
– an online portal that provides Ontario patients with quick, easy and secure access to most of their LifeLabs test results within 24-48 hours. The free, secure, web-based service has been developed by Excelleris Technologies to meet the needs of the growing number of patients who want direct access to their laboratory results.
LifeLabs first piloted my results in December 2014 in a few communities across Ontario. The feedback from interviews and surveys conducted with my results patients and healthcare provider participants demonstrates that patients feel more informed and better prepared for discussions with their health care providers when they have access to their lab results. Eighty-nine percent of patients and seventy percent of physicians surveyed were satisfied with my ehealth. Patients and healthcare providers agree that patients managing chronic diseases can benefit from the online access to lab results service. As one patient who is using the service said, “I like the availability of it, especially because I’m diabetic. I can take a look and see where my sugar levels are going.”
The Ontario findings are consistent with the experience in British Columbia where over 500,000 patients have had electronic access to their lab results since 2010 on the same secure platform. In a study titled “Impacts of direct patient access to laboratory results in BC” released by the Social Research and Demonstration Corporation (SRDC) and Canada Health Infoway, the authors confirm the high levels of patient satisfaction with having direct access to results. For more information about this study, go to: http://www.jmir.org/2015/8/e191/ or, for the full report, go to: https://www.infoway-inforoute.ca/en/component/edocman/resources/reports/benefits-evaluation/2775-impacts-of-direct-patient-access-to-laboratory-results-final-report?Itemid=101
LifeLabs understands the importance of providing patients and healthcare providers with real-time, relevant clinical information. Direct access by patients and healthcare providers to lab test results delivers information that will allow patients and their care team to make decisions so that they can live healthy and stay healthy: one of the key objectives in Ontario’s Patients First: Action Plan for Health Care.
“Access to lab test results gives Canadians the practical information they need to help manage their health, make informed decisions and engage in more productive conversations with their healthcare providers,” said Sue Paish, President and CEO of LifeLabs. “In launching my results, we are empowering patients to take charge of their health and their health information through direct access to health information in real-time.”
Developed by Excelleris Technologies (“Excelleris”), a wholly owned subsidiary of LifeLabs, my results uses industry best practices for privacy and security. Most test results are available through my results and are posted to patients’ accounts within 24-48 hours.
my results is now available at all LifeLabs Patient Service Centres across Ontario and will soon be available at LifeLabs-owned, CML Healthcare locations. More information is available in our Patient Service Centres and on http://www.lifelabs.com/patients/Pages/Test-Results.aspx.
About Excelleris: www.Excelleris.com
Excelleris Technologies, (Excelleris) is a wholly-owned subsidiary of LifeLabs. The company was founded in 1999 to address a common business need to more efficiently and cost effectively distribute information (laboratory results) to ordering providers. An expert integrator and software solution developer, Excelleris now delivers health care information distribution and access services, comprising distribution of laboratory, health records and medical imaging content to providers and patients. Access is made possible via provider- and patient-facing portals that have been fine-tuned throughout the years to become highly usable and trusted tools within health care.
About LifeLabs: www.LifeLabs.com
LifeLabs is a Canadian-owned company with over 50 years of experience providing laboratory testing services to help healthcare providers diagnose, treat, monitor and prevent disease in patients. In communities across British Columbia and Ontario, LifeLabs delivers cost-effective, convenient access to laboratory testing services essential for optimal outcomes in healthcare. LifeLabs employs approximately 5,400 professionally trained staff and delivers over 100 million laboratory tests, supporting over 19 million patient visits annually. In 2013, LifeLabs acquired BC Biomedical in British Columbia and CML HealthCare in Ontario making LifeLabs the largest community laboratory in Canada. LifeLabs is indirectly owned by OMERS Administration Corporation, whose interest is managed by Borealis Infrastructure. For information about LifeLabs Genetics, visit www.LifeLabsGenetics.com. LifeLabs is a Proud Supporter of the Toronto 2015 Pan Am/Parapan Am Games.
About Borealis Infrastructure: www.borealis.ca
Borealis Infrastructure is a leader in direct infrastructure investing with over a decade of investment experience. Borealis manages more than $12 billion in OMERS equity capital through investments in a diversified portfolio of large-scale infrastructure assets exhibiting stability and strong cash flows, in sectors including energy, transportation and social infrastructure. It has offices in Toronto, London, New York and Sydney. Borealis is the infrastructure investment arm of OMERS, one of Canada’s largest pension funds with net assets of more than $72 billion.
For more information please visit www.borealis.ca or www.omers.com
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LifeLabs Celebrates One-Year Anniversary of Excelleris Solution my results
Over 600,000 Ontarians now receive their lab results online
Over the past year, LifeLabs has connected over 600,000 Ontarians to their health information through my results, LifeLabs’ online lab results portal. The free, secure, web-based service was introduced in Ontario in August 2015 to meet the needs of a growing number of Ontarians who want direct access to their own health information. Each week, approximately 12,000 Ontarians now register for my results, giving them quick and convenient access to their own lab results.
“Through innovative tools like my results, we’re giving patients valuable information and peace of mind,” said Sue Paish, President and CEO of LifeLabs. “We know the wait for lab results can be stressful for patients and their families. Providing people with easy and fast access to their health information using my results gives patients the information they need to be more informed about their health. This allows Ontarians to engage in more productive conversations with their doctors and other healthcare providers.”
LifeLabs is the only community laboratory in Canada providing free online access for patients to their lab results. Feedback from interviews and surveys with patients and health care providers who use my results found that patients feel more informed and better prepared for discussions with their healthcare providers when they have access to their own results.
“My test results were posted quickly which allowed me to address the results with my doctor quickly,” said Shirley, a patient in Peterborough who uses my results. “I like having my own records, so I know when things are changing, and I feel more in control of my health.”
Most test results are available through my results and are posted to patients’ accounts within 24-48 hours. Developed by Excelleris Technologies, a wholly owned subsidiary of LifeLabs, my results uses industry best practices for privacy and security. People can access their results online following their visit to any of the 230 patient service centres that LifeLabs operates throughout Ontario.
The Ontario findings are consistent with the experience in British Columbia where over 700,000 British Columbians have registered for online access to their lab results on the same platform.
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